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Adult Social Care Glossary, v 0.41

Alarm receiving centre


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Definition (in a digital/TEC context)
Tunstall in-house glossary

A facility that monitors multiple alarms and reacts to their triggers. They are usually staffed 24 hours a day, 365 days a year. Teams who work in ARCs often monitor a range of systems, including telecare services, fire and intruder alarms, CCTV cameras and more. An ARC is sometimes called a Monitoring Centre, Command Centre, Control Centre, Contact Centre or a Response Centre.

Definition (in a digital/TEC context)
TSA Commissioner/Buyer Guidance (Nov 2021)

An ARC is predominately a contact centre staffed by individuals trained to handle inbound alerts triggered by a range of devices and peripherals in a vulnerable person's home

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