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Adult Social Care Glossary, v 0.41

First contact

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Definition or reference in Statutory Guidance
Care and Support Statutory Guidance

6.22 The assessment process starts from when local authorities start to collect information about the person. From their very first contact with the local authority, the person must be given as much information as possible about the assessment process, as early as possible, to ensure a personalised approach to the assessment. This should include detail of what can be expected during the assessment process (such as the format and timescale of assessment, complaints processes and possible access to independent advocacy) and allow them to be as involved in the process as possible. Local authorities must ensure that this information is in an accessible format for those to whom it is provided. For example, Braille may be an appropriate format for many with partial-sightedness or who are blind. Some formats are less accessible for certain groups, such as online platforms for those with particular sensory impairments.

Plain English definition
Think Local Act Personal (TLAP) Jargon Buster

The first time you get in touch with the care system through your local council and begin the process of assessment.

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