(1) A local authority must establish and maintain a service for providing people in its area with information and advice relating to care and support for adults and support for carers.

(2) The service must provide information and advice on the following matters in particular--
(a) the system provided for by this Part and how the system operates in the authority's area,
(b) the choice of types of care and support, and the choice of providers, available to those who are in the authority's area,
(c) how to access the care and support that is available,
(d) how to access independent financial advice on matters relevant to the meeting of needs for care and support, and
(e) how to raise concerns about the safety or well-being of an adult who has needs for care and support.

(5) Where none of the needs of the adult concerned meet the eligibility criteria, the local authority must give him or her written advice and information about--
(a) what can be done to meet or reduce the needs;
(b) what can be done to prevent or delay the development of needs for care and support, or the development of needs for support, in the future.

Information and advice about support, services or benefits