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Definition or reference in Statutory Guidance
Care and Support Statutory Guidance

Care and Support Statutory Guidance 14.17 Neglect and acts of omission including: ignoring medical, emotional or physical care needs failure to provide access to appropriate health, care and support or educational services the withholding of the necessities of life, such as medication, adequate nutrition and heating

CQC Glossary of terms used in the guidance for providers and managers

The failure to meet a person's basic physical and/or psychological needs.

Plain English definition
Think Local Act Personal (TLAP) Jargon Buster

When you are mistreated by not being given the care and support you need, if you are unable to care for yourself. It may include not being given enough food, or the right kind of food, being left without help to wash or change your clothes, or not being helped to see a doctor when you need to.

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