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Adult Social Care Glossary, v 0.41

People who use services

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CQC Glossary of terms used in the guidance for providers and managers

The legislation uses the term "service user", which means a person who receives services from a provider as they carry on a regulated activity.

Plain English definition
Think Local Act Personal (TLAP) Jargon Buster

Anyone who uses care services, whether you are in your own home, in residential care or in hospital. The NHS is likely to describe you as a 'patient', while the council and other care providers may also describe you as a 'client' or 'service user'. You may also be described as a 'cared-for person', in relation to your carer.

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