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Adult Social Care Glossary, v 0.41


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CQC Glossary of terms used in the guidance for providers and managers

Providers must demonstrate respect for people using their service by:
- Treating people with care and compassion
- Addressing them in the manner they have indicated they prefer, and
- Treating them all equally regardless of their level of understanding or ability to express their views.

Plain English definition
Think Local Act Personal (TLAP) Jargon Buster

Being treated well and as if you and your views and feelings matter to the person or organisation you are dealing with. The Care Act 2014 says that your council should always consider your wellbeing when making decisions that affect you, and that treating you with respect is part of considering your wellbeing.

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