We understand the challenges brought about by the current and emerging regulatory framework for housing. The introduction of a consumer regulation regime not only requires changes to processes and systems to collect and measure tenant satisfaction, but also changes to culture. A pro-active approach to managing consumer risk and giving customers a voice is needed. Continual feedback, KPI's and actionable insight are key to service improvements.
We work across the sector, including for the Department of Levelling Up, Housing and Communities, for Regulators, and with Registered Providers across the UK. Our team has direct experience of operating at Board, Executive and delivery level within the sector. We also run the Housing Quality Network (HQN)'s national Innovation and Technology Hub, enabling us to share best practice , including technologies that can support improved customer service delivery and organisational effective ness and efficiency.
Our team covers a wide range of services, including:
Digital Strategy Development
System Reviews and Improvement Plans
Service and Business Process Reviews
System Specification and Selection (Spec&Select)
Business Change Management
Our work in the sector
Read our white paper
We have produced our white paper in partnership with the Housing Quality Network (HQN) with current perspectives on digital in the housing sector, with interviews from industry leaders including in Digital Leadership, empowering tenants, re-thinking the tenant experience, smarter homes and smarter workplaces.
Read the white paper below: