Resources 

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 Infographic 

 Getting the most out of video-calling 

 applications; sharing best practice for 

 practitioners in local government   

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During lockdown conditions, it's more important than ever that health and social workers are able to communicate appropriately, often via face to face meetings, with the people who need them. We have put together a handy infographic giving some of the best guidance for ensuring effective and efficient video-calling.

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 Case Study 

 Supporting a portfolio of social care 

 improvements  

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We led and supported a range of projects over an eighteen-month period for Essex County Council to realise improvements to their social care commitments including assurance for their Assistive Technology Pathfinder and review of their Technology Enabled Care landscape.

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 Case Study 

 Developing a strategic, regional estate 

 plan for secondary, community, mental 

 health, primary care and social care  

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Estates is a key enabler of the overall STP strategy. We used a proven, three-step project methodology to deliver within a target timeline of four months including assurance and discovery of the information baseline, information analysis and options appraisals, and produced an STP estates plan for a 5 year period.

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 Case Study 

 Understanding Adult Social Care digital ​

 matuity 

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We applied our Digital Maturity Framework to conduct a review of Gloucestershire County Council's Adult Social Care digital transformation, and collected evidence through interviews with senior management, a series of workshops focussed on overarching themes, and by reviewing data and project documentation relating to each workstream. 

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 Case Study 

 Digital Pathfinder for urgent care centres 

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We project managed the delivery of the Hurley Group and Oxleas NHS Foundation Trust proof-of-concept project for an Urgent Care Centre through active engagement of staff and patients using eConsult to promote the new service, resulting in 20% of patients successfully diverted to using eConsult online.

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 Report 

 Covid-19 Digital & ICT Impact Survey of UK 

 local authorities full report 

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The full report of findings from our Covid-19 Digital & ICT Impact Survey is now available for download from the Socitm Resource Hub. This briefing, produced in collaboration between Socitm and Socitm Advisory, and supported by LOLA and MCE, focuses on the impact of Covid-19 and the lockdown on local authorities.

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 Case Study 

 Independent review of an electronic ​

 homecare minitoring system 

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The London Borough of Tower Hamlets had an ongoing and problematic implementation of an Electronic Homecare Monitoring System (EHCM); we supported them with an independent review over a six-month period including improved state of stability and workforce satisfaction, and gave them a number of solutions.

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 Case Study 

 Supporting a portfolio of Social Care 

 improvements  

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We supported Essex County Council over a range of social care projects over an eighteen-month period including: independent assurance for their Assistive Technology Pathfinder programme, an independent review of their Technology Enabled Social Care landscape to inform their future digital social care strategy, procurement and commercial support, business case and proof-of-concept for their Electronic Homecare Monitoring project, and technology workstreams for their Childrens and Families Technology Pilot

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 Guide 

 How AI meets social care: Technical 

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Produced in association with Socitm Ltd. Although AI technology is in its infancy in social care, yet there are familiar technical questions to consider including interoperability, lifecycle management, accessibility, and security. The final guide in our series of four on How AI meets social care, this guide considers how to address these technical issues when embarking upon an AI journey. 

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 Guide 

 How AI meets social care: Professional

 practice 

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Produced in association with Socitm Ltd. Human interaction, observation, relationships and decision-making are integral to the performance of social work. AI technologies provide a tool to augment and enable more personalised and effective care, rather than to replace those working within it. The second in our series of four guides on How AI meets social care, this guide considers how to address the effects of AI technologies on social care practitioners, their decision-making and service outcomes.

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 Guide 

 How AI meets social care: Introduction 

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Produced in association with Socitm Ltd, this guidance addresses four key issues with respect to the adoption of AI technologies in social care. How AI meets social care will be a useful resource for all those considering how best to harness the opportunities presented by AI, to stimulate conversations, and to make the case for these technologies being a key enabler in improvement. 

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 Overview 

 Playing a part in supporting the Local 

 Authority and Care Sector's response 

 to Covid-19 

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We're committed to supporting our public services and communities during the current Covid-19 pandemic. We are proud to be working closely with the NHS and Local Government Association (LGA) in national initiatives that are focussed on bringing impactful digital innovations to the front-line, and sharing the best practice.

 LGA: Social Care Standards and   Interoperability - executive summary 

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In many areas of society our lives are made more convenient by the use of digital devices. We can now book holidays online, access our banking information and order groceries on a range of devices all connected to the internet. However, whilst there has been progress in sharing information across health and social care there is still much more that can be made. Where are we now and how do we move forward?

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 Case Study 

 Independent Advice in Support of   Technology Enabled Social Care Service   Improvement 

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Durham County Council (DCC) wanted independent advice to help support a significant volume of adults and children’s services transformation requirements. The large-scale changes were to be enabled in part by the selection and implementation of new case management systems (CMS) to replace SIDD.

 Credentials

 Health care credentials 

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Explore our work in the health care sector, helping organisations select and deploy trusted, strategic and cost-effective solutions.

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 Case Study 

 Migrating from thin clients and PCs to 

 laptops, Windows 10, Microsoft 365 

 and Microsoft InTune   

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We supported Guildford Borough Council in their migration to Windows 10, Microsoft 365 and Microsoft InTune as well as modernising their devices. We set out an approach and gained agreement to invest and support an accelerated approach to the technology refresh, resulting in a solution which enabled positive changes to network, applications, devices and collaborative working.

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 Case Study 

 Strategic review of adult social care digital 

 strategy and programme  

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We completed a strategic review of Norfolk County Council's adult social care to help them achieve in-year savings through digital transformation and investment in Assistive Technology.

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 Case Study 

 Market analysis and creating investment 

 cases for NHS FT Private Patients Units  

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Working with six NHS Trusts we delivered a successful Private Patients Units options appraisal and investment case, including chairing the Network Healthcare Private Patients Conferences at The Kings Fund and Royal Society of Medicine, designing and managing procurements and engaging with senior Consultant clinicians and physicians to secure buy-in and support to the new providers clinical and nursing teams.

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 Case Study 

 Single housing system project assurance ​

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A decision this year to break up East Kent Housing (a delegation of four councils in the management of housing) saw Socitm Advisory chosen to support one of these councils in assurance on the supplier financial and contractual proposals to enable Folkestone & Hythe District Council to confidently make the right choice and way forward for their Single Housing System.

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 Case Study 

 Walsall Council prepares for future, 

 introducing more digital ways of working  

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Walsall Council have demonstrated true flexibility and responsiveness to change by successfully delivering the first phase of their major ERP Transformation Programme in July 2020. Discover how we have supported them on this journey.

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 Case Study 

 Development of sustainability and 

 transformational plans, local digital 

 roadmaps and interoperability platform/ 

 GDE outline business case (OBC)  

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We recently supported Bedfordshire, Luton and Milton Keynes (BLMK) CCGs in partnership with South Central West Commissioning Unit (NHS SCWCSU) in the development of their STP plan, LDR and an OBC for a single region-wide interoperability platform; successfully delivering on-time.

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 Case Study 

 When technology sets you free  

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We recently supported the National Lottery Heritage Fund with their modernisation from antiquated desk top systems and increase productivity throughout the Covid-19 pandemic as they transitioned to remote working. We originally conducted a User Satisfaction Survey in 2018 and reported these findings with an action plan back to NLHF to address their issues before completing a follow up survey in May 2020.

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 Infographic 

 Covid-19 Digital & ICT Impact Survey

 Key Findings 

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Over 2,500 staff from 90+ different local authorities have completed our Covid-19 digital & ICT impact survey. The key findings show that the Covid-19 pandemic has triggered a seismic shift in how we use technology to deliver local services, and some of the challenges and opportunities that come along with this.

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 Guide 

 How AI meets social care: Legal and 

 commercial 

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Produced in association with Socitm Ltd. AI technologies offer the prospect of more cost effective and personalised provision of social care. Contracting authorities must balance the risk with any potential reward. The third in our series of four guides on How AI meets social care, this guide considers how organisations can approach best practice in procuring AI technologies.

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 Guide 

 How AI meets social care: Trust

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Produced in association with Socitm Ltd. At the heart of all good relationships lies trust. Nowhere is this more apparent than in the realm of social care, a sector in which trusting relationships are critical to achieving the most beneficial outcomes for service users. The first in our series of four guides on How AI meets social care, this guide considers how to build trust in advocating and introducing AI. 

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 Guide

 Social Work in Covid-19 

 Getting the most out of video-calling 

 applications: Sharing best practice 

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COVID-19 is placing increased pressures on vulnerable children and adults, while also significantly impacting the way social workers are able to interact with them. Face to face contact is much reduced, leading local authorities across the country to adopt video-calling applications to communicate with people.  As part of our work in supporting the sector at this time, we’ve spoken to a number of adult social care services who have recently made this transition, to understand how they are getting on and to identify good practice.

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 LGA: Social Care Standards and   Interoperability 

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Working alongside councils and social care IT and interoperability solution suppliers, this report has been produced to accurately inform of the best recommendations we can make to drive and deliver progress. The views and practical examples they shared assisted in developing our understanding of the key issues and opportunities, shaping our thinking to effect real change.

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 Case Study 

 Review of Mosaic Social Care Solution with   a Focus on Operational Performance 

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The London Borough of Wandsworth asked Socitm Advisory to assess and review the performance between the different sites of their Mosaic social care solution due to performance issues such as system outages that created significant operational service issues. Furthermore, there were concerns that the current contractual framework did not meet the needs of the council in terms of issue resolution and service restoration.

 Report 

 Care technology landscape review 

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Produced in association with Socitm Advisory, this report is will inform those involved in the development of local authority care technology strategy and procurement planning. Centred around our key policy theme of health and wellbeing, the report was originally commissioned by Essex County Council (ECC).

 Credentials

 Social care credentials 

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Explore our work in the social care sector, helping organisations select and deploy trusted, strategic and cost-effective solutions.