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Service design

We help you design your services around the needs of customers, including residential and internal customers or corporate services. Our highly skilled and experienced consultants can support you in a range of areas to design and improve the delivery of services for your organisation or service divison.

Our programme and project delivery services and experience

Designing future operating models for the transition of ICT and digital services from existing outsourced partnerships into future internal and multi-sourced service arrangements.

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Designing ICT and digital services to enable service improvement, including developing future operating models to underpin organisation-wide transformation.

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Mapping your existing services end-to-end from a customer perspective; plotting customer journeys and identifying the barriers to service improvement.

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Assessing the capability of ICT teams and designing delivery structures, including alignment to industry standard skills frameworks, such as Skills for the Information Age (SFIA).

Improving the effectiveness of your ICT services through assessment of current issues and the design of services to enhance business engagement and underpin digital transformation.