Service design 


 Services and experience 

Our service design services include:

  • Mapping your existing services end-to-end from a customer perspective; plotting customer journeys and identifying the barriers to service improvement

  • Designing ICT and digital services to enable service improvement, including developing future operating models to underpin organisation-wide transformation

  • Designing future operating models for the transition of ICT and digital services from existing outsourced partnerships into future internal and multi-sourced service arrangements

  • Improving the effectiveness of your ICT services through assessment of current issues and the design of services to enhance business engagement and underpin digital transformation

  • Assessing the capability of ICT teams and designing delivery structures, including alignment to industry standards skills frameworks, such as Skills for the Information Age (SFIA)

 Helping you 

 design your 

 services to improve 


We help you design your services around the needs of customers, including residential and internal customers of corporate services. Our highly skilled and experienced consultants can support you in a range of areas to design and improve the delivery of services for your organisation or service divison.

If you're an analytical and innovative individual, why not register now for our 2021 Graduate Programme; with a company that puts you at the forefront of public sector transformation

Have a question or would like to know more about our 2021 Graduate Programme please get in touch here.

Andrew Rogers_Headshot1.jpg

Our Innovation and Insights Director, Andrew Rogers, will be happy to help answer any of your questions about service design!


 Who to contact 

 Andrew Rogers, Innovation and Insights Director